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Finding
an item
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How do I search
for an item?
From the "simple
search" box at the top left side of every page you can search by
artist, title or record label; just enter as many or as few search
keywords as you would like. Searching for "Elvis" will give
results for Elvis Presley as well as Elvis Costello - "Elvis
Presley" will only return titles by Elvis Presley - you can always focus
your search results by adding more words. We also have a detailed
search function - Our detailed search contains several input
fields and several search filters/limiters. You must provide an entry in
at least one of the input fields. The more fields you fill, the more
focused your results will be.
How do I browse my
favorite categories?
Our
website site gives you the ability to browse our categories in several
ways. Click on any of the categories listed on the "Browse
all Categories" page, and browse through all the artists
in that category - listed alphabetically by group or last name.
How are search
results displayed?
The default search
results are displayed alphabetically by the artist's last name or group
name, with all of the in-stock titles listed first. You have the option
to change the search results display in several ways – alphabetically
by title, sorted by price (high to low / low to high), by most newly
arrived, or by format (LPs, 45s, 12").
How often is the
inventory updated?
The Recordsbymail.com
online inventory is updated every hour of every day. When we add a
title to our database, it will be available for purchase within
minutes. As soon as an item is purchased, it is immediately
removed from the online inventory.
What information
is provided for each title?
Each entry
indicates reference number, speed (LP/45), Artist, Title, Label, Label
#, Condition, comments and price. All prices are in US dollars. Unless
noted, every record is an original issue for the label and catalog
number given.
What does “add
to want list” mean?
Recordsbymail.com now
offers you the ability to be notified as soon as one of your most-wanted
titles comes into stock. Simply find the title you are looking
for. If it is not currently available, just click the "add to
want list" link, enter your email address, and we will let you know
as soon as the title becomes available.
Record Grading
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How are RBM
records graded?
Craig Moerer -
Records by Mail maintains the highest standards in grading our
collectible vinyl records. Click
here for a complete description of our grading process.
What do all of the
record grading abbreviations mean?
Click
here for a complete description of our grading abbreviations.
Do you guarantee
the quality of your products?
Absolutely. We
guarantee every item we sell to be accurately listed.
What if I receive
a defective product?
We
endeavor to provide superior service, but if we make an error, we’ll
make every effort to make it right – either by refunding all costs
involved, or adjusting the selling price to everyone’s satisfaction.
Be sure to contact us first before sending anything back.
Shopping Cart
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How long does my
shopping cart save my items?
Your shopping cart
will hold items indefinitely, however these items are not
reserved for your purchase until you have checked out, and may be purchased by other shoppers
during the time that they are held in your cart. This will happen
infrequently if your cart is not left for an extended period of time
before your purchase. If a title in your cart has been purchased
by another customer, you will be notified before the order is submitted,
so that you have an opportunity to make changes.
How do I delete
items and update quantities in my shopping cart?
Beneath the quantity
field for each item in your shopping cart, there is a small link that
reads "remove" by clicking this link, it will remove that
title. You may also change the quantity of an item in your cart by entering the quantity of that item next to the title and clicking on the "update" button.
Why can’t I see
my shipping charges in the shopping cart?
Although you may add titles to
your shopping cart without logging in as a customer, if you are not
logged in, your shipping preferences and address are unknown, so we
cannot calculate the shipping charge accurately. When you log in
and proceed to the checkout screen, you will see the shipping charges
before you place your order.
Checkout & Ordering
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How do I check
out?
You can check out by
clicking on the "checkout" link at the top-right corner of
your screen, or by selecting "checkout" in the shopping cart.
How do I place an
order?
Once you've found
something you like, click on the "Add to Cart" button. When
you've decided on the items you'd like to purchase, just click on the
"Proceed to Checkout" button on your shopping cart. If you
haven't shopped with us before you'll go to a log-in page. After you've
logged-in you'll have a chance to preview your order. If everything
looks good, click the "Submit" button and wait for your online
invoice.
May I place my
orders by phone?
Absolutely, feel free
to give us a call at (503) 232 1735. Craig,
Erik, Jeff, Howard and Tim are here to help you Monday through
Friday from 9 a.m. to 5 p.m., Pacific Standard Time.
I notice that the
availability of inventory on your website changes quickly. Will the
items that I have ordered always be available at the time of shipment?
Our inventory does
change rapidly, however, since we operate with a real-time online
database, items which have been purchased by other customers are
immediately removed from the online inventory. Therefore, an order
that you place has a 99% chance of being available at the time your
order is submitted. Occasionally a title in your cart may have
been purchased by another customer before your order is submitted. In
this case you will be notified so that you have an opportunity to make
changes to your order if you'd like.
Does
Recordsbymail.com process my credit card transaction as soon as I submit
my order?
Credit card
transactions are authorized shortly after your order has been placed,
however the amount is not actually debited from your card until the
items have been picked and pulled.
Payment
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What types of
payment are accepted at Recordsbymail.com?
We accept Visa, Mastercard, and American Express. Paying by credit card will
expedite the processing and shipping of your order.Note: Netscape browsers 4.07 and earlier will not accept credit card information correctly. Please use Internet Explorer or a newer version of Netscape.
Can I pay by
check?
Sure! If you would
like to send us a check or money order, just mark the appropriate box
on the account set-up form. Within 1-3 days of receiving your order, we
will email you a check payment notification indictating the total amount due and the address to which you may send payment. Click
here for more information.
Do you accept
PayPal?
Yes. If you
would like to use PayPal, just select "pay by check" in your
account options, and indicate that you would like to pay using PayPal in
the "notes" field of the order form. We will contact you
when your order is ready to go.
Shipping
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How long will it
take to receive my order?
Recordsbymail.com
offers several shipping methods with various delivery timetables.
Please refer to our shipping
page for details.
How much will it
cost to ship my order?
Recordsbymail.com
offers several shipping methods that vary price. Please refer to
our shipping page
for details.
Can my order be shipped internationally?
Absolutely! We have been shipping internationally for more than 20 years, with satisfied customers in over 60 countries.
We offer several international shipping options.
Please refer to our shipping
page for details.
Security & Privacy
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Are credit card
transactions at Recordsbymail.com secure?
We use the latest
security and encryption technology to protect your credit card and other
information. All orders placed through the shopping cart are made using
secure server software (SSL). All your personal information, including credit card number, name and address, is encrypted so that it cannot be read by anyone else on the Internet. If you have difficulty using the
secure order form or are using an older browser, you may need to update
the 'secure' portion of your browser. Click
here for more details.
Do you share my
personal information with anyone else?
The personal
information you submit to us will not be shared, sold, or disclosed to
third parties in any form, for any purposes, at any time. We will also
not disclose your sales history to third parties for any purposes, at
any time. Information on items you purchase will not be shared with
other businesses or customers, online or off. Click
here for more details.
Order Status
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What does “in
process” mean?
If your order is in
the status of "in process" it means that it is currently being
processed at our warehouse location. Generally items are "in
process" for no longer than 48 hours after an order is placed
(except weekends.)
What does “shipped”
mean?
"Shipped"
means that your order is complete and on it's way.
What does “cancelled”
mean?
"Cancelled"
means that your order has been cancelled. This may happen for a
variety of reasons, occasionally a credit card cannot be processed as
submitted, or you may have requested that the order be cancelled.
If an order has been cancelled, it means that you have not been charged,
and the items are no longer on order. If you would still like the
items, you will need to resubmit the order.
Canceled Orders
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Can I change or
cancel my order after it's been placed?
Orders cannot be
changed once they have been placed, however an order may be cancelled if
the request for cancellation is received within an hour or two of the
time the order was submitted.
Why has my order
been cancelled?
This may happen for a
variety of reasons, occasionally a credit card cannot be processed as
submitted, or you may have requested that the order be
cancelled.
Will items be in
stock if I re-order after a cancellation?
If an order has been
cancelled, it means that you have not been charged, and the items are no
longer on order. If you would still like the items, you will need
to resubmit the order. We cannot guarantee that the titles will
still be available.
Combined Orders
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Can I combine
several smaller orders that I have placed separately into one larger
order?
Unfortunately, due to
the constraints of our order processing system, multiple orders placed
separately cannot be combined into one larger order.
Unavailable Items
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There were some
items that were unavailable in my last order, how can I keep track of
which ones they were?
You will find a list
of all items ordered, including items not found, in your email shipping
confirmation message. This list will also be available in your order
history.
Are the
unavailable items from my order on backorder?
No. Unavailable items
are not on backorder and have not been charged to your credit card. You may add these titles to your want list and we will let you know as soon as they come back into stock.
Returns
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If I would like to
return an item, how do I do this?
We endeavor to provide superior
service, but if we make an error, we’ll make every effort to make it
right – either by refunding all costs involved, or adjusting the
selling price to everyone’s satisfaction. Be sure to contact
us first before returning any items.
My Account
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How do I set up a
new account?
If you are a new
customer, just enter your e-mail address on our Login
page and select "I am a new customer." You will create a
password and fill out a simple shipping and billing information
form.
I have been
shopping at Records By Mail for a long time, do I already have an
account?
Yes, if you have
shopped with Records by Mail in the past, your account information
(order history, shipping information, etc.) can be accessed using your
email address. Simply enter your email address on our Login
page and select "I am a returning RBM customer, but I don't have a password."
You will review your information and choose a password. For your
security, billing information must be entered in your account
page. You will not need to submit this information again once you
have created a password-protected account.
How do I change my
shipping or billing information?
You may change your
shipping or billing information at any time by clicking on the "My
Account" link at the center left of all Recordsbymail.com
pages. You will need to log in using your email address and
password, and then you will be given the ability to make changes to your
shipping and billing information. You may also edit your account
information from the checkout page.
How do I log in
when I come back?
Just enter your
email address and password at the Login
page, select "I am a returning RBM customer"
and you'll be
ready to go!
Can I review my
current order status and order history online?
Absolutely!
Just log in, using
your email address and password, and you will be able to select "My
Order History"
from the account menu. If you a returning customer, using our new site for the first time, you will be able to review your orders of the last six months. Just be sure to set up your account with the email address that you have used to order with us in the past.
I have forgotten
my password, how do I access my account?
Simply enter your email address in the forgot
password page and we will email your password to you
immediately. In the interest of security, your credit card and
billing information will be deleted and must be re-entered.
Want List
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How do I create a
“want list”?
Simply find the title
you are looking for. If it is not currently available, just click the
"add to want list" link, enter your email address, and we will
let you know as soon as the title becomes available. Please keep in mind that we may only have one copy of a particular title at a given time. Since some titles have many "Want List" requests it's always a good idea to respond quickly to your email alerts.
How do I access my
“want list”?
Simply click the
"my want list" link from the account
menu or the navigation menu at the left of every page,
enter your email address, and you will see all of the titles in your
want list.
How long will
items on my “want list” last?
Items will remain on your want list for 6 months at which point they will automatically expire unless they have been updated manually. You may remove a title at any time by clicking on the "remove" link. Items will be removed automatically when they are purchased by you.
How do I buy an
item from my “want list” when it arrives?
When you receive
a notification that the item you want has come into stock, just click
on the link in the email, and you will be taken directly to the item in
question.
I have been
notified that a title that I requested has come into stock, but
when I click through the link, the title is no longer available. Why is
this?
Since we deal
primarily in rare and one-of-a-kind items, we
may only have one copy of a particular title at a given time. Since some titles have many "Want List" requests it's always a good idea to respond quickly to your email alerts.
How do I delete an
item in my “want list”?
Just access your
want list page (instructions above) and click the "remove"
link next to the item you no longer want. That's it!
RBM News
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How do I subscribe
to RBM News?
Simply go to the
"RBM News" link on any of our pages, enter your email address,
and you're subscribed! You may also check the "Sign me up for
RBM News" box selected in your account setup.
Do you have a
newsletter for my favorite music category?
We tailor many of our
newsletters according to specific musical categories, you are given an
option to select your favorite categories at the time you sign up, and
you can edit these settings from the "My Account" page at any
time. If your favorite category is not listed, just enter your
preference in the "other" field provided.
How do I
unsubscribe from RBM News?
Simply go to the
"RBM News" link on any of our pages and select
"unsubscribe", enter your email address, and you will no
longer recieve our monthly email newsletter - you
will receive only email directly related to your orders - confirmation
and receipt, etc.
Miscellaneous
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Does
Recordsbymail.com require cookies?
Yes. A cookie is an
electronic identifier, consisting of a small string of numbers &
letters, which your browser uses to track items when you place them in
your shopping cart. This keeps your Shopping Cart distinct from those of
other users. As soon as you complete a purchase, your cookie will
expire. These cookies do not contain any personal information
about you, and cannot be used by any third party to access your
information. If you've logged in but haven't placed an order, your
identity will be known to the computer until you have shut down or
logged off. If your computer is publicly accessible, you may wish
to log off when leaving your desk.
What are RSS feeds and how do I use them on your website?
Feeds are a way for websites to distribute their content well beyond just visitors using browsers. Feeds permit subscription to regular updates, delivered automatically via a web portal, news reader, or in some cases good old email.
If you want to browse and subscribe to feeds, you have many choices. Today, there are more than 2,000 different feed reading applications, also known as "news aggregators". There are even readers that work exclusively on mobile devices.
Once you have an RSS reader, you can subscribe to receive new arrival lists in the Soul and Rock & Pop categories. Copy and paste the orange RSS button link found next to these categories into your reader.
How do I contact
RBM if I have a question?
Craig, Erik, Jeff, Howard and Tim are here to help you Monday through Friday from 9
a.m. to 5 p.m., Pacific Standard Time. Click
here for contact information.
Can I sell my
collection to Recordsbymail?
Sure! Click
here for more information on selling your collection.
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