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| Welcome to Recordsbymail.com!
Have a look at the topics below to
find help in using Recordsbymail.com. If you can't find the information you are looking for, try our
FAQ page, or
feel free to contact us at cmoerer@recordsbymail.com. As always, when you buy from Records By
Mail you can expect only the best vinyl to find it's way to your
door. Happy hunting!
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| Simple
Search |
| From the simple search box at
the top left side of every page you can search by artist, title or
record label; just enter as many or as few search keywords as you
would like. Searching for "Elvis" will give results for Elvis
Presley as well as Elvis Costello - "Elvis Presley" will only
return titles by Elvis Presley - you can always focus your search results by
adding more words. |
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| Detailed
Search |
| Our detailed
search contains several input fields and several
search filters/limiters. You must provide an entry in at least
one of the input fields. The more fields you fill, the more
focused your results will be. By using multiple fields in the
detailed search, you should be able to find exactly the title
you are looking for. Click
here for more tips on how to make the most
effective use of the detailed search engine. |
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| Browse |
| Our website site gives you the
ability to browse our categories in several ways. Click on any of the
categories listed on the "Browse
all Categories" page, and browse through all the artists
in that category - listed alphabetically by group or last name. Please
note that some artists could be listed in more than one category,
Cannonball Adderly, for example, is listed in both Jazz and Soul.
You can also browse our categories by newest arrivals, or by
higher-priced rare titles. |
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| Want
List |
| We
have added a new function to our site that will allow you to be
notified as soon as your favorite records come into stock. Simply find the title
you are looking for. If it is not currently available, just click the
"add to want list" link, enter your email address, and we will
let you know as soon as the title becomes available. Items will remain on your want list for 6 months at which point they will automatically expire unless they have been updated manually. You may remove a title at any time by clicking on the "remove" link. Items will be removed automatically when they are purchased by you.
When you receive
a notification that the item you want has come into stock, just click
on the link in the email, and you will be taken directly to the item in
question. Please keep in mind that we may have only one copy of a title at any given time. Since some titles have many "Want List" requests it's always a good idea to respond quickly to your email alerts. |
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| Account
Setup |
| Records
by Mail now uses an account setup system that allows RBM
customers to retain and edit account their information on the
site. Unlike the old system, you will not have to submit
all of your shipping and billing information each time you place
an order, instead, you will create a password-protected account
that will allow you to log-in and complete your purchase with just
a couple of clicks. You will also be able to track the
status of your orders and review your order history.
If you are a new
customer, just enter your e-mail address on our Login
page and select "I am a new customer." You will create a
password and fill out a simple shipping and billing information
form.
If you have
shopped with Records by Mail in the past, your account information
(order history, shipping information, etc.) can be accessed using your
email address. Simply enter your email address on our Login
page and select "I am a returning RBM customer, but I don't have a password."
You will then review your account information and choose a password. For your
security, billing information must be entered in your account
page. You will not need to submit this information again once you
have created a password-protected account.
If you are a returning
customer, and you have already created an account and a
password, just enter your email address and password, and
you'll be logged in and ready to go.
You may change your
shipping or billing information at any time by clicking on the "My
Account" link at the center left of all RBM
pages. You will need to log in using your email address and
password, and then you will be given the ability to make changes to your
shipping and billing information. You may also edit your account
information from the checkout page.
If you create
a password, but forget what it is, just enter your email address in the forgot
password page and we will email your password to you
immediately. In the interest of security, your credit card and
billing information will be deleted and must be re-entered. |
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| Payment
Methods |
| Credit card payment enables us to process and ship your orders much quicker than other options. However, we do accept checks and money orders.
Credit Card: We
accept Visa, Mastercard, and American Express. Please note
that we will need your billing address if the order is being
shipped to a different location. Your card will not be charged
until we have your items in hand and are ready to ship.Note: Netscape browsers 4.78 and earlier will not accept credit card information correctly. Please use Internet Explorer or a newer version of Netscape.
Check or Money
Order:If you would like
to send us a check or money order, just mark the appropriate
box on the account set-up form. Within 1-3 days of receiving
your order, we will email you a check payment notification indictating the total amount due and the address to which you may send payment.
Click
here for more payment information. |
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| Shipping
Info |
| All
orders are processed and shipped within 2 business days of receipt.
We ship worldwide and offer several shipping
options. Click here for
the various options, estimated delivery times and rates.
If your order has not arrived after 20 business days (6 weeks in the case of international orders), please contact our customer service department.
Oversize shipments may be subject to additional charges. Prices
reflect shipping charges only - Import duties are the
responsibility of the recipient. |
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| Returns |
| We
endeavor to provide superior service, but if we make an error,
we’ll make every effort to make it right – either by
refunding all costs involved, or adjusting the selling price to
everyone’s satisfaction. Be sure to contact
us first before returning any items. |
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| Your
Privacy & Security |
| The
personal information you submit to us will not be shared, sold,
or disclosed to third parties in any form, for any purposes, at
any time. We will also not disclose your sales history to third
parties for any purposes, at any time. Information on items you
purchase will not be shared with other businesses or customers,
online or off.
We use the
latest security and encryption technology to protect your credit
card and other information. All orders placed through the
shopping cart are made using secure server software (SSL). It
encrypts all of your information, including your credit card
number, name and address, so that it cannot be read by anyone
else on the Internet. If you have difficulty using the secure
order form or are using an older browser, you may need to update
the 'secure' portion of your browser.
Click
here
for more information regarding your security & privacy. |
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| Our
Guarantee |
| We
guarantee every item we sell to be as listed. We endeavor to
provide superior service, but if we make an error, we’ll make
every effort to make it right – either by refunding all costs
involved, or adjusting the selling price to everyone’s
satisfaction. |
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| RBM
News |
| If
you'd like to receive our newsletter, please sign
up here or simply leave the sign up box selected during the
account set-up process. You can manage your subscription
information on your account page and can unsubscribe from any
newsletter at any time.
If, however,
you place an order at our web site but would prefer not to
receive our newsletter, you will receive only email directly
related to your orders - confirmation and receipt, etc. |
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| Cookies |
| A
cookie is an electronic identifier, consisting of a small
string of numbers & letters, which your browser uses to
track items when you place them in your shopping cart. This
keeps your Shopping Cart distinct from those of other
users. As soon as you complete a purchase, your cookie
will expire. These cookies do not contain any personal
information about you, and cannot be used by any third party to
access your information. If you've logged in but haven't
placed an order, your identity will be known to the computer
until you shut down or log off. If your computer
is publicly accessible, you should log off when leaving
your desk. |
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| Contact
Us |
Craig,
Erik, Ted, Deb, Claire and Howard are here to help you Monday
through Friday from 9 a.m. to 5 p.m., Pacific Standard Time.
- Email:
cmoerer@recordsbymail.com
- Phone:
503.232.1735
- FAX:
503.232.1746
- Craig
Moerer - Records By Mail
PO Box 42546
Portland, OR 97242
U.S.A.
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| Can't
find the answers you're looking for? Try our FAQ
page. |
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